Frequently asked questions

Do you have parking?

There are many off street parking choices including Gatling road and Camrose street

Do you offer refunds ?

As a general rule we do not give refunds on hair services. If you are unsatisfyed with your hair, we will do everything we can to correct it. We will refund products with the presentation of the receipt. If you have used the product but feel that what you have purchased is unsuitable, we will be able to swap it for something that meets your need.

what constultation type of consultation do you offer?

K image offers 2 types of consultation. An over the phone consultation. You will need to contact the salon by calling their direct line or mobile, emailing, texting or facetiming to discuss your hair needs. your specialist will always advice you the best options of care for your hair and a desiered style within your desired budget. Face to Face consultation A Face to face consultation will take place at the salon, at this consultation we willl discuss your hair care needs, after care and your desired colour or style to meet your budge you will get opportunity to look at different styles for your hair, decide on your desired look.

Why do i need a colour test?

Your health and wellbeing is a priority. Some people already have or can develop an allergic reaction to hair colour products which can result in hospitalisation. This precautionary measure helps ensure that we can safely apply colour to your hair without risk of a reaction.

What happens if i'm late for an appointment?

We ask that you arrive promptly for your appointment. Should you arrive late, we will do our best to keep your arranged appointment, however we may have to shorten or change the appointment to ensure the other guests for the day aren’t affected.

What are you opening hours?

Salon Opening Times mon - 10am - 6pm tues - 10am - 6pm wed - 10am - 6pm thur - 10am - 7pm friday - 10am - 7pm sat - 10am - 8pm sun - 11am - 4pm